General Terms and Conditions

1. Scope, Contractual Partners, Subletting

1. These terms and conditions apply to contracts with the aforementioned companies of the VILA VITA group (hereinafter referred to as "VILA VITA") for the provision of event spaces, the organization of events, and the provision of hotel rooms, as well as all related services.

2. The customer's terms and conditions only apply if this has been expressly agreed in writing in advance. 

3. Contractual partners are the company of the VILA VITA group named in the contract and the customer.

4. The subletting of rooms, areas, or items as well as invitations to job interviews, sales, or similar events require the written consent of VILA VITA. § 540 paragraph 1 sentence 2 BGB is waived. 

2. Services, Prices, Payment, Set-off

1. Invoices from VILA VITA are due for payment immediately upon receipt without deduction. VILA VITA is entitled to make accrued claims due at any time and demand immediate payment. In the event of default in payment, VILA VITA is entitled to demand the statutory default interest applicable at the time, currently nine percentage points above the base rate or, in the case of legal transactions involving a consumer, five percentage points above the base rate. VILA VITA reserves the right to prove and assert a higher damage.

2. VILA VITA is entitled to demand a reasonable advance payment or security deposit from the customer in the form of a credit card guarantee or deposit at the time of contract conclusion, also in the form of insurance, deposits, or guarantees for events. In justified cases, e.g., customer's payment arrears, VILA VITA is entitled to demand an advance payment or security deposit up to the full agreed remuneration even after contract conclusion until arrival/event start. 

3. The customer can only offset a claim from VILA VITA with an undisputed or legally established claim.

3. Room Use, Arrival and Departure

1. The provision of rooms is exclusively for accommodation purposes. There is no entitlement to the use of specific rooms.

2. Booked rooms are available to the customer from 3:00 p.m. on the agreed arrival day. If the customer does not use them by 6:00 p.m. at the latest and no later arrival time has been agreed, VILA VITA has the right to withdraw from the contract and allocate booked rooms to others after 6:00 p.m. The customer has no claim for damages.

3. On the agreed departure day, the rooms must be vacated and made available to VILA VITA by 12:00 noon at the latest. In case of late return, VILA VITA may charge the daily room rate for the additional use of the room. The customer is free to prove that VILA VITA has incurred no or significantly lower damage.

4. Changes in the Number of Participants, Changes in Event Time

1. The customer is obliged to inform VILA VITA of the expected number of participants at the time of contract conclusion. The final number of participants must be communicated to VILA VITA no later than four working days before the event begins to ensure a smooth event process. A change in the number of participants by more than 5% requires the consent of VILA VITA.

2. In the event of an increase in the contractually agreed number of participants, the actual number of participants serves as the basis for billing. In the event of a reduction in the number of participants by more than 5%, VILA VITA is entitled to bill based on the agreed number of participants minus 5%. In the event of a reduction in the number of participants by more than 10%, VILA VITA is entitled to reasonably increase the agreed prices and, if reasonable, to swap the agreed rooms. The customer is free to prove higher savings on the part of VILA VITA.

3. If the agreed start or end times of the event change, VILA VITA may charge its additional services appropriately unless VILA VITA is responsible for the change in times.

5. Event Processing, Technology, Compliance with Legal Requirements

1. If VILA VITA procures technical or other equipment/fittings from third parties on behalf of the customer, this is done in the name and on the account of the customer. The customer is liable for the careful handling and proper return. He fully indemnifies VILA VITA from all third-party claims arising from the provision of these facilities/equipment.

2. The use of the customer's own electrical devices using VILA VITA's power network requires VILA VITA's written consent. The customer is liable for any disturbances or damage to VILA VITA's technical equipment caused by the use of these devices, provided VILA VITA is not responsible for them. The electricity costs incurred by the use may be recorded and charged by VILA VITA as a lump sum. 

3. Disturbances in technical or other equipment provided by VILA VITA will be eliminated immediately if possible. Payments cannot be withheld or reduced, provided VILA VITA is not responsible for these disturbances.

4. The customer must obtain the necessary official permits for the execution of his event in a timely manner. He is responsible for complying with these permits and all legal requirements related to the event, including those of the Copyright Act and the Copyright Administration Act (e.g., "GEMA" registration and billing). Similarly, VILA VITA's specifications regarding the respective event location must be observed.

5. The customer is particularly responsible for complying with the requirements of the Model Assembly Venue Ordinance. He is obliged to appoint a suitable event manager according to § 38 Abs. 5 MStättV. If stage, studio, or lighting equipment is to be set up for an event, the customer must provide the required number of "responsible persons for event technology" or "specialists for event technology."

6. Photo and video recordings at events
At our events, photo and video recordings may be made, which we use for public relations and reporting purposes. Details on the processing of personal data and your rights as a data subject can be found in our data protection notices. If you do not wish to be recorded, please contact the organizer on-site.

6. Advertising, Bringing and Taking Away Food and Beverages

1. The attachment and presentation of advertising and the distribution and provision of advertising materials in the rooms and on the properties of VILA VITA require VILA VITA's written consent.

2. Any kind of advertising, information, invitations, etc., that establishes a reference to VILA VITA requires VILA VITA's prior written consent.

3. Bringing food and beverages to events requires VILA VITA's written consent. VILA VITA is then entitled to charge a reasonable contribution to cover overhead costs.

4. Food and beverages are provided exclusively for consumption on-site for hygienic reasons, unless expressly agreed otherwise.

7. Customer Withdrawal, Non-utilization of Services

1. VILA VITA grants the customer the right to withdraw from the contract at any time. In the event of the customer's withdrawal, VILA VITA is entitled to appropriate compensation and the right to claim a lump-sum compensation instead of a specifically calculated compensation according to the following provisions.

- For hotel overnight stays, the compensation lump sum is 90% of the agreed price for overnight stays with or without breakfast, 70% for overnight stays with half board, and 60% for overnight stays with full board.

- For event arrangements, the compensation lump sum is 50% of the contractually agreed event price for a withdrawal up to the 60th day before the event begins, 80% of the agreed event price for a later withdrawal 

- The customer is free to prove that VILA VITA has incurred no or lower damage, VILA VITA the proof of higher damage.

2. The above compensation regulations apply equally if the customer does not use the agreed services without corresponding notification.

3. Any withdrawal declaration must be in text form and addressed to the company of the VILA VITA group named in the contract. The receipt of the declaration by VILA VITA is decisive.

8. Withdrawal by VILA VITA

1. If the customer is contractually granted a free right of withdrawal, VILA VITA is equally entitled to withdraw. 

2. VILA VITA is entitled to withdraw from the contract for objectively justified reasons, especially if 

- force majeure or other circumstances for which VILA VITA is not responsible make it impossible to fulfill the contract; 

- services are booked under misleading or false information of essential facts, e.g., in the person of the customer or the purpose;

- VILA VITA has justified reason to believe that the use of the service may endanger the smooth business operation, safety, or reputation of VILA VITA in public without being attributable to VILA VITA's control or organizational area;

- legal or official permits are missing or requirements are not met for the planned event;

- violations of third-party rights or a danger to public safety or order are to be feared;

- there is a violation of clause 1.4;

- the customer's financial situation has significantly deteriorated after contract conclusion, especially if the customer does not settle due claims from VILA VITA or does not provide sufficient security; 

- a judicial insolvency proceeding has been applied for over the customer's assets, he has made an affidavit, initiated an out-of-court debt settlement procedure, or has ceased payments.

3. VILA VITA must inform the customer of the exercise of the right of withdrawal without delay. In the event of withdrawal according to the above provisions, the customer has no claim for damages.

9. Brought Items

1. Brought exhibition or other items are at the customer's own risk in the rooms of VILA VITA. VILA VITA assumes no liability for loss, destruction, or damage, except in cases of intent or gross negligence by VILA VITA or damages due to injury to life, body, or health. The limitation of liability does not apply to cases where storage is a typical contractual obligation of VILA VITA.

2. Bringing decoration material requires VILA VITA's consent. It must meet the fire police requirements, which must be proven to VILA VITA upon request. If such proof is not provided in time, VILA VITA is entitled to remove already brought material at the customer's expense. Due to possible damage, the placement and attachment of any items must be coordinated with VILA VITA in advance. Brought exhibition or other items must be removed immediately after the end of the event. If the customer fails to do so, VILA VITA can remove and store them at the customer's expense. If removal requires an unreasonably large effort, VILA VITA can leave the items in the event room and charge room rent for the duration of the stay. The customer is free to prove lower damage, VILA VITA the proof of higher damage.

3. Leftover items of the customer are only sent back at his request, risk, and expense. VILA VITA stores the items for 12 months and charges a reasonable monetary service. After that, the items, if they have a recognizable value, are handed over to the local lost property office.

10. Customer Liability

The customer is liable for all damages caused directly or indirectly by event participants or visitors, employees, other third parties from his area, himself, his legal representatives, and vicarious agents. 

11. Liability of VILA VITA, Limitation

1. Should disturbances or defects occur regarding VILA VITA's services, VILA VITA will provide remedy as soon as it becomes aware or upon the customer's immediate complaint. The customer is obliged to contribute what is reasonable to eliminate the disturbance and keep possible damage to a minimum.

2. VILA VITA is liable according to statutory provisions for damages resulting from injury to life, body, or health, due to intentional or grossly negligent behavior by VILA VITA, in the case of fraudulently concealed defects and assumption of a guarantee. For all other damages in the case of slight negligence, VILA VITA, its legal representatives, and vicarious agents are only liable for the violation of an essential contractual obligation

3. VILA VITA is liable for brought items according to statutory provisions up to one hundred times the accommodation price, but no more than EUR 3,500.00. For valuables such as cash and jewelry, liability is limited to EUR 800.00. VILA VITA recommends using the option of storage in the central hotel safe.

4. All claims of the customer against VILA VITA from or in connection with the respective contract expire one year after the statutory limitation period begins. This does not apply to claims for injury to life, body, or health, due to intentional or grossly negligent behavior by VILA VITA, its legal representatives, or vicarious agents.

12. Mandatory Information According to EU Regulation No. 524/2013 (Consumer Dispute Resolution Regulation) and the VSBG:

1. The following link leads you to the homepage of the EU body for online settlement of consumer disputes of the European Commission: ec.europa.eu/consumers/odr/

For initial questions about possible dispute resolution, please contact us at info@vilavita.com.

2. VILA VITA is willing to participate in dispute resolution procedures before a consumer arbitration board.

13. Final Provisions

1. Amendments or additions to the contract or these terms and conditions must be in text form. 

2. The place of fulfillment is Marburg. The exclusive place of jurisdiction is Marburg in commercial transactions. German law applies exclusively. 

3. Should individual provisions of these General Terms and Conditions be ineffective or void, the validity of the remaining provisions shall not be affected. If a provision of the contract is invalid or unenforceable, the remaining provisions shall remain unaffected. The parties agree to replace the invalid or unenforceable provision with a valid and enforceable provision that comes closest to the parties' economic objectives. The same applies in the event of a regulatory gap.

As of 12/2025

A. Scope

These terms and conditions apply to legal relationships established with VILA VITA Marburg SE based in Marburg (hereinafter referred to as "VILA VITA") via this online shop, particularly regarding 

-           the purchase of tickets for attending events ("Tickets"); 

-           the purchase of vouchers for services ("Vouchers") of VILA VITA Marburg SE based in Marburg,

-           the purchase of food, take-away orders, or other ("Goods")

B. General Provisions

I. Contractual Partners

1. Contractual partners are VILA VITA and the customer.

2. Only persons who have reached the age of 18 and are fully legally competent are entitled to make purchases. 

II. Conclusion of Contract, Performance

1. The presentation of goods in the online shop does not constitute a binding offer to conclude a purchase contract. Rather, it is a non-binding invitation to purchase.

2. By clicking the button ["Order with obligation to pay"], you submit a binding purchase offer. 

3. The contract between the customer and VILA VITA is only concluded upon receipt of the payment of the purchase price. Subsequently, VILA VITA provides the ticket/voucher for download and printing or confirms receipt of the goods order. 

4. Tickets/vouchers not printed by the customer themselves are delivered by post to the shipping address provided by the customer. The customer bears the shipping costs. In this case, VILA VITA is not liable for any delays in delivery by post. 

5. If ordered tickets/vouchers are delivered but not paid for by the customer, there is no entitlement to the services mentioned in the ticket/voucher.

6. Goods orders are only possible in household quantities.

III. Prices, Shipping, Local Pickup, Retention of Title, Replacement Delivery

1. All prices are stated exclusively in EURO. Unless expressly agreed otherwise, the prices contained in VILA VITA's offers include the statutory value-added tax and, if applicable, the sparkling wine tax.

2. The risk passes to the customer as soon as the shipments have been handed over to the persons carrying out the transport or have left VILA VITA's warehouse for dispatch. The choice of shipping route and means is left to VILA VITA, unless expressly agreed otherwise. If the customer is a consumer, the risk only passes with the delivery of the shipment to the customer.

3. The delivered goods, including packaging, remain the property of VILA VITA until full payment is made.

4. VILA VITA reserves the right to replace individual products with goods of the same type and quality if the originally intended goods are not available. Vintage or location changes are possible for wines, fruits, and vegetables or products made from fruits or vegetables.

5. The delivery of goods takes place as far as possible within ten days.

6. VILA VITA charges a flat rate of 12.40 EUR per ordered gift basket for packaging and shipping within Germany, unless otherwise specified in individual cases. 

7. The pickup times and location of our To-Go orders can be found on our website. Please note that take-away orders can only be picked up with the presentation of the order confirmation or by stating the orderer's name. Quality losses due to late pickups are at the expense of the orderer and will not be taken back or refunded. The same applies to orders not picked up.

IV. Due Date, Payment, Set-off

1. Payment is generally made by credit card, PayPal, or Klarna online transfer. The selection of the available payment methods is at VILA VITA's discretion. VILA VITA reserves the right to offer only selected payment methods for payment.

2. The invoice amount is due immediately unless VILA VITA specifies a different payment target.

3. In the event of default in payment, VILA VITA is entitled to demand the statutory default interest applicable at the time. VILA VITA reserves the right to prove and assert a higher damage.

4. The customer can only offset a claim from VILA VITA with an undisputed or legally established claim or reduce it.

5. When paying by credit card, the purchase price is charged to the orderer's credit card account at the time of the order. 

6. When paying with PayPal or Klarna, the customer is redirected to the respective online provider's website during the ordering process and may need to be registered there to pay the invoice amount. Further information on payment processing, the terms and conditions, and data protection notices of the respective online provider can be found on the respective homepage (www.paypal.com or www.klarna.com)

C. Goods

1. Deliveries are only possible within Germany. Fresh and refrigerated deliveries are excluded from the German islands.

2. If not all ordered products are in stock, VILA VITA is entitled to make partial deliveries, provided this is reasonable for the customer. Any deadlines begin only with the receipt of the last partial delivery.

3. If the delivery of perishable goods is the subject of this contract, the following applies: The customer ensures the acceptance of perishable goods at the agreed delivery date by suitable precautions, e.g.

by receiving the goods himself, commissioning a person to accept the goods at the specified delivery address, or informing VILA VITA of the name and address of a willing and authorized neighbor to accept the goods.

4. The delivery of ordered goods is subject to the availability of the goods. If they are not available at the time of order, the customer will receive a notification of the expected delivery date, and the order will be reserved by VILA VITA. Once the goods are in stock, they will be shipped to the customer without further notification. In the event of non-availability, especially because a limited stock of goods marked as such is exhausted (e.g., vintage wine), the customer will be notified. Any payments already made will be refunded immediately.

5. When delivering spirits or other items subject to legal sales restrictions, the goods are only handed over to recipients who meet the legal requirements and only upon presentation of an identity card.

6. VILA VITA is exceptionally not obliged to deliver the ordered goods if VILA VITA has ordered the goods properly but has not been supplied correctly or on time (congruent cover transaction).

D. Tickets

I. Purchase and Redemption of Tickets

1. Tickets for VILA VITA events are generally only available from VILA VITA itself or from third parties authorized by VILA VITA ("authorized sales outlets"). Additional terms may apply for purchasing tickets from authorized sales outlets.

2. By concluding a contract with VILA VITA or an authorized sales outlet for the purchase of tickets, the customer acquires the right to attend the respective event following these terms and conditions.

3. Even if the ticket sale takes place via means of distance communication within the meaning of § 312b Abs. 2 BGB, there is no distance contract according to § 312b Abs. 3 Nr. 6. Therefore, there is no right of withdrawal or return.

II. Use and Transfer of Tickets, Return and Refund

1. Purchase, use, and transfer of tickets are only permitted for private purposes without separate consent from VILA VITA. In particular, the commercial resale of tickets is prohibited. In case of violation, VILA VITA is entitled to block the affected tickets and deny the holder access to the event without compensation.

2. Exchange and return of tickets are excluded. If a customer cannot use his ticket for personal reasons (e.g., illness), an exception allows transfer to third parties.

3. In the event of a temporal or spatial relocation of the event, the tickets remain valid. If VILA VITA is not at fault, there is no right to a refund of the purchase price, and the same applies to the cancellation or failure of an event.

III. Access to the Venue, Rules of Conduct

1. The right to access the event exists only upon presentation of a valid ticket. Access may be denied if the customer refuses to undergo a personal and/or item check by VILA VITA or security personnel before entering the venue. In the event of access denial, the customer or ticket holder has no right to compensation.

2. The exercise of domiciliary rights is vested in VILA VITA and/or persons commissioned by VILA VITA. Corresponding instructions must be followed. In case of violation, breach of house rules, these terms and conditions, or other important reasons, the ticket holder may be denied access to the venue or expelled from the venue. No compensation claim exists in such cases.

3. It is prohibited to bring or carry weapons, dangerous items, drugs, alcoholic beverages, or pets into the event venue area. 

4. It is also prohibited without prior consent from VILA VITA to bring, use, and/or distribute politically or religiously motivated propaganda materials or commercial advertising materials in the event venue area.

5. If food and beverages are available during an event, they are provided exclusively for on-site consumption for hygienic reasons, unless expressly agreed otherwise.

6. Staying in the event venue area for media reporting purposes and reporting itself is only permitted with the organizer's prior consent. 

7. The making of image and/or sound recordings is prohibited. Bringing image/sound recording devices is prohibited.

E. Vouchers

I. Redemption

1. Vouchers can be redeemed at all outlets of VILA VITA Marburg based in Marburg and at the Hotel Rosenpark Marburg. Further information can be found at www.vilavitamarburg.de/gutscheine

2. Vouchers and any remaining balance are redeemable until the end of the third year after the year of voucher purchase.

3. Vouchers can only be redeemed before completing the order process (e.g., in the restaurant or shop). Subsequent offsetting is not possible.

4. Vouchers can only be used to pay for services and not to purchase additional vouchers.

5. Voucher balances are not paid out in cash and do not earn interest.

6. Vouchers are transferable unless otherwise regulated in individual cases. VILA VITA can perform with discharging effect to the respective holder. This does not apply if VILA VITA has knowledge or grossly negligent ignorance of the lack of authorization, legal incapacity, or lack of representative authority of the respective holder.

II. Right of Withdrawal

1. Right of Withdrawal Notice: Consumers according to § 13 BGB can withdraw their contractual declaration within 14 days without giving reasons in text form (e.g., letter, fax, email). The period begins after confirming the acknowledgment of this notice "GENERAL TERMS AND CONDITIONS of VILA VITA Marburg SE for ticket and voucher sales" during the booking process and the conclusion of the contract. To meet the withdrawal deadline, it is sufficient to send the withdrawal and the original vouchers in time. The customer bears the cost of return shipping unless the delivered vouchers do not correspond to the ordered ones. The withdrawal is to be addressed to: VILA VITA Marburg SE, Anneliese Pohl Allee 17, 35037 Marburg, Tel.: Tel.: +49 (0) 6421 / 6005 0, Fax: +49 (0) 6421 / 6005 651, Email: info@vilavita.com
2. Consequences of Withdrawal: In the event of a valid withdrawal, the mutually received services must be returned, and any benefits derived (e.g., interest) must be surrendered. If the customer cannot return or partially or only in a deteriorated condition, he is obliged to compensate VILA VITA for the value. Obligations to refund payments must be fulfilled within 30 days. The period begins for the customer with the dispatch of the withdrawal declaration, for VILA VITA with its receipt. The purchase price will be refunded to the buyer in the event of withdrawal.
3. The right of withdrawal does not exist or expires in the cases and according to the regulations of § 312 g Abs. 2 BGB, especially for contracts for the delivery of

- goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, 

- goods that can spoil quickly or whose expiration date would be quickly exceeded,

- goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

- goods if they have been inseparably mixed with other goods after delivery due to their nature,

- alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, but which can be delivered at the earliest 30 days after contract conclusion and whose current value depends on market fluctuations over which the entrepreneur has no influence,

The right of withdrawal also does not exist if the voucher/ticket has already been redeemed.

4. Sample Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

To

VILA VITA Marburg SE

Anneliese Pohl Allee 17

35037 Marburg

Hereby I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

________________________________________________________________________________

Ordered on (*)/received on (*):

____________________________________________________

Name of the consumer(s):

____________________________________________________

Address of the consumer(s):

____________________________________________________

________________________________________________________

Date, Signature of the consumer (only for notification on paper)

_______________
(*) Delete where inapplicable.

F. Liability, Limitation, Data Protection, Final Provisions

I. Liability of VILA VITA, Limitation

1. Staying in the area of event venues is at your own risk.

2. VILA VITA is liable according to statutory provisions for damages resulting from injury to life, body, or health, due to intentional or grossly negligent behavior, in the case of fraudulently concealed defects and assumption of a guarantee. For all other damages in the case of slight negligence, VILA VITA, its legal representatives, and vicarious agents are only liable for the violation of an essential contractual obligation

3. All claims of the customer against VILA VITA from or in connection with the respective legal relationship expire one year after the statutory limitation period begins. This does not apply to claims for injury to life, body, or health, due to intentional or grossly negligent behavior by VILA VITA, its legal representatives, or vicarious agents.

II. Mandatory Information According to EU Regulation No. 524/2013 (Consumer Dispute Resolution Regulation) and the VSBG:

1. The following link leads you to the homepage of the EU body for online settlement of consumer disputes of the European Commission: http://ec.europa.eu/consumers/odr/

For initial questions about possible dispute resolution, please contact us at: info@vilavita.com .

2. VILA VITA is willing to participate in dispute resolution procedures before a consumer arbitration board.

III. Data Protection

Information on the processing of personal data can be found in our data protection notices at www.vilavitamarburg.de/datenschutz.

IV. Final Provisions

1. The place of fulfillment is Marburg. The exclusive place of jurisdiction is Marburg in commercial transactions. German law applies exclusively.

2. Should individual provisions of these General Terms and Conditions be ineffective or void, the validity of the remaining provisions shall not be affected. If a provision of the contract is invalid or unenforceable, the remaining provisions shall remain unaffected. The parties agree to replace the invalid or unenforceable provision with a valid and enforceable provision that comes closest to the parties' economic objectives. The same applies in the event of a regulatory gap.

As of: 16.01.2026